Customer care

-Under what circumstances may i return an item?
Please note that we may only accept returns for items that are unworn and in pristine condition, within 7 days of purchase.
We regret to inform that items that have been personalized may not be returned or exchanged.
-How may i return or exchange an item?
You may return or exchange an item purchased online or through phone sales by:
Contacting our Client Relations Centre on +971 54 774 4027 or by email at who will be able to support you. A complimentary pick-up service will be provided to return your creation. 
For further information on the terms, conditions and methods of return and exchange, please consult the Conditions of Sale or Contact us.
-How long does it take for a refund to be issued?
There is no refund policy.
-May i exchange or return an item gifted to me by someone else?
Please call us at +971 54 774 4027 and one of our Ambassadors will assist you with your request.